Refund and Cancellation

VENUS CREATECH SOLUTIONS believes in helping its customers as far as possible, and has
therefore a liberal cancellation policy. Under this policy:

 

• • Cancellations will be considered only if the request is made immediately after placing the order.
    However, the cancellation request may not be entertained if the orders have been communicated to the
    vendors/merchants and they have initiated the process of shipping them.

 

• • VENUS CREATECH SOLUTIONS does not accept cancellation requests for perishable items like
    flowers, eatables etc. However, refund/replacement can be made if the customer establishes that the
    quality of product delivered is not good.

 

• • In case of receipt of damaged or defective items please report the same to our Customer Service team.
    The request will, however, be entertained once the merchant has checked and determined the same at his
    own end. This should be reported within Only same day days of receipt of the products. In case you feel
    that the product received is not as shown on the site or as per your expectations, you must bring it to the
    notice of our customer service within Only same day days of receiving the product. The Customer
    Service Team after looking into your complaint will take an appropriate decision.

 

• • In case of complaints regarding products that come with a warranty from manufacturers, please refer
    the issue to them. In case of any Refunds approved by the VENUS CREATECH SOLUTIONS, it’ll take
    9-15 Days days for the refund to be processed to the end customer.